Dispute Resolution Policy
Leaf & Latch
Last Updated: January 1, 2026
At Leaf & Latch, we aim to resolve concerns fairly and respectfully. We believe that most issues can be addressed through open communication and common understanding. This Dispute Resolution Policy explains our approach to addressing complaints, order issues, and disagreements, and provides guidance on how to work with us when concerns arise.
Please read this policy before initiating any dispute so you understand the process and expectations involved.
Open Communication First
If you have a concern, question, or dispute related to your order, a product, or your experience with Leaf & Latch, we encourage you to:
- Review the relevant policy (e.g., Return & Refund Policy, Shipping Policy, Terms of Service, Privacy Policy).
- Contact us directly so we can help understand and resolve the situation.
Our goal is always to find a solution that feels fair and reasonable to both you and our small business.
Contact us at:
Email: leafandlatch.studio@gmail.com
Founder & Owner: Amber Hanks
Phone: 503-936-0296
We strive to respond to inquiries within 1–3 business days (excluding weekends and major holidays).
How We Evaluate Disputes
When you contact us regarding a dispute or issue, we will:
- Request order information or relevant details
- Review applicable policies and your experience
- Communicate clearly about the options available
- Work toward a resolution in line with our existing policies
Common resolutions may include clarification of policy terms, replacement or correction of an order, or other fair solutions based on the situation.
Escalation & Mediation Options
If a dispute cannot be resolved directly through communication with Leaf & Latch, you and we may agree to explore alternative dispute resolution options such as mediation.
Mediation involves a neutral third party helping both sides discuss the dispute and find a mutually acceptable solution. Mediation is voluntary and only pursued if both parties agree.
Participation in mediation does not prevent either party from seeking other legal remedies, except where specific agreements (e.g., arbitration clauses) apply.
Chargebacks & Payment Disputes
If you have a concern about a charge or payment method, we strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank or payment provider.
Chargebacks and disputes initiated without prior communication can complicate resolution and may result in:
- Delays in fulfilling your order
- Suspension or cancellation of an order
- Complications in future purchases
When you reach out to us first, we can often resolve misunderstandings quickly and fairly.
Governing Law
This Dispute Resolution Policy is governed by the laws referenced in our Terms of Service, which are the laws of the State of Oregon.
Any disputes that cannot be resolved through informal communication or alternative resolution options may be subject to the jurisdiction of Oregon state or federal courts.
No Waiver of Rights
Nothing in this policy limits your legal rights under applicable consumer protection laws. If part of this policy is found unenforceable, the remainder will continue in full force. See our Terms of Service for full legal context.
Updates to This Policy
We may update this Dispute Resolution Policy to reflect changes in how we handle disputes or changes in legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
We’re Here to Help—Then Get You Back to the Fun
If your questions are still leafing around in your head, we’ve got you. Our inbox is always open, and we’re happy to help with anything from refunds to planner picks.
But if everything’s clear and you’re feeling ready—let’s get you back to where the real magic grows: digital planners, juicy stickers, and plant-powered joy.
