Questions, Meet Clarity.

This FAQ covers everything you might be wondering about Leaf & Latch—our digital ritual journals, downloads, compatibility, orders, rewards, and support.


If you don’t see your question here, you can always reach out—I’m a real human and I read every message.

PRODUCTS & JOURNAL TYPES

What types of digital products does Leaf & Latch offer?

Leaf & Latch offers digital journals and intentional creative tools designed to support grounding, reflection, and mental clarity — not productivity pressure.

Current product categories include:

  • Full Digital Ritual Journals
  • Petite Digital Ritual Journals
  • Mental Unload (Brain Dump) Digital Journals
  • Digital Summit Journals (custom, event-based — inquiry only)

Each product type serves a different purpose and level of engagement.

What is a Full Digital Ritual Journal?

Full Digital Ritual Journals are immersive, multi-section digital experiences.

They’re designed for deeper reflection and ongoing use, and may include:

  • Guided prompts
  • Ritual-based layouts
  • Reflection spaces
  • Flexible structure (not daily-pressure systems)

I create these for people who want a container for growth — not a checklist.

What is a Petite Digital Ritual Journal?

Petite Digital Ritual Journals are shorter, more focused journals built around a single intention, season, or theme.

They’re ideal if you:

  • Want a lower-commitment experience
  • Prefer simplicity
  • Are navigating a specific moment or transition
  • Don’t want a large, ongoing journal

They’re intentionally lighter — but still meaningful.

What is a Mental Unload (Brain Dump) Digital Journal?

Mental Unload Journals are designed to help you clear mental clutter without structure overload.

They’re best used for:

  • Stress relief
  • Thought dumping
  • Emotional processing
  • Getting things out of your head and onto a page

These are not planners and don’t require consistency or routine.

Are these planners?

Some journals include planning-adjacent layouts, but Leaf & Latch is not a traditional planner brand.

I design journals to support reflection, grounding, and personal clarity — not rigid productivity systems or daily tracking expectations.

Do I need to use the journals in a specific way?

No. There’s no “right” way to use a Leaf & Latch journal.

You can:

  • Skip pages
  • Repeat pages
  • Use them occasionally or consistently
  • Adapt them to your own rhythms

They’re meant to support you — not demand performance.

How do I know which journal is right for me?

If you’re deciding between options:

  • Choose Full if you want depth and a longer experience
  • Choose Petite if you want something focused and gentle
  • Choose Mental Unload if your mind feels crowded and you want relief

If you’re unsure, product descriptions are the best place to start — and you’re always welcome to reach out before purchasing.

USING THE JOURNALS (EXPECTATIONS & FLEXIBILITY)

Do I need to use my journal every day?

No. Daily use is not required.

Leaf & Latch journals are designed to meet you where you are — whether that’s daily, weekly, occasionally, or only when you need it.

You’re not “behind” if you pause or skip time.

Is there a correct order to use the pages?

No. Most journals are intentionally non-linear.

You can:

  • Start anywhere
  • Skip sections
  • Return to pages later
  • Repeat pages you find helpful

The structure exists to support you, not control the experience.

What does “ritual journaling” mean?

Ritual journaling is about intention, not routine.

It might look like:

  • Journaling with a cup of coffee
  • Opening your journal during stressful moments
  • Checking in during seasonal shifts
  • Using the journal when you feel called to it

It’s not about productivity, streaks, or self-optimization.

What if I don’t feel creative?

That’s completely okay.

You don’t need to be artistic, consistent, or expressive for these journals to be useful. Writing a few words, doodling, or even just opening the page counts.

There’s no expectation to “make it pretty.”

Can I reuse pages or duplicate layouts?

Yes. These journals are designed with reuse in mind.

You’re welcome to:

  • Duplicate pages
  • Use the same layout multiple times
  • Return to sections as often as you like

This is especially helpful for Mental Unload journals and reflection pages.

What if I stop using a journal for a while?

Nothing bad happens.

You can return whenever you’re ready — days, weeks, or months later. There’s no reset, no penalty, and no expectation to “catch up.”

Will using these journals guarantee a specific result?

No. Journals are supportive tools, not outcomes or solutions.

They don’t promise transformation, productivity, or healing — and they’re not a replacement for professional support.

What they offer is space — what you do with that space is personal and variable.

DIGITAL FORMAT, ACCESS & COMPATIBILITY

Are Leaf & Latch products physical or digital?

All Leaf & Latch journals are digital downloads unless explicitly stated otherwise.

No physical items are shipped for digital journal purchases.

What file format are the journals?

Most journals are delivered as PDF files.

Most products also include:

  • PNG stickers
  • Supplementary files
  • Bonus digital resources

All included files are listed on the product page.

What apps work best with your journals?

Leaf & Latch journals work best with PDF annotation apps such as:

  • GoodNotes
  • Notability
  • Noteshelf
  • Annotation Apps
  • PDF Readers

They can also be viewed on any device that supports PDF files, though the experience may vary.

Do I need an iPad or tablet?

No. An iPad or tablet is not required.

You can use Leaf & Latch journals on:

  • Tablets
  • Laptops
  • Desktop computers
  • Touchscreen devices

However, handwriting and annotation features work best on tablet-based apps.

How do I receive my digital files?

After completing your purchase:

  • You’ll receive an email with a download link
  • You can download your files directly from that link

If you don’t see the email, check your spam or promotions folder.

Can I download my files more than once?

Yes. Download links are provided after purchase.

That said, I strongly recommend saving a personal copy of your files once downloaded, as access links may expire or change over time.

What if my file doesn’t download or open correctly?

If you experience a technical issue:

  • Make sure your device and app support PDF files
  • Make sure Zipped files are Un-zipped
  • Try downloading the file again
  • Contact support if the issue persists

I’m happy to help troubleshoot genuine technical problems.

Are digital purchases refundable?

Because these are digital downloads, all digital sales are final, as outlined in the Return & Refund Policy.

If you receive a corrupted or incomplete file, support will assist with resolution.

ORDERS, ACCESS & UPDATES

Will my journal be updated after I purchase it?

Some journals may receive updates or refinements over time, but updates are not guaranteed unless clearly stated on the product page.

If updates are included, details will be shared in the product description or purchase materials.

Do I get free updates forever?

No. Unless explicitly stated, purchases include access to the version available at the time of purchase.

Free, lifetime updates are not automatically included with digital products.

What happens if a journal is retired or discontinued?

If a journal is retired, discontinued, or vaulted:

  • Existing customers retain access to the files they downloaded
  • The product may no longer be available for future purchase
  • Updates or re-releases are not guaranteed

This often applies to limited editions, collaborations, or seasonal journals.

What if I accidentally purchase the wrong product?

Please review product descriptions carefully before purchasing.

Because all digital sales are final, refunds are not guaranteed for incorrect purchases. That said, if you reach out promptly, I’ll do my best to help where reasonably possible.

Can I share or resell my journal?

No. All Leaf & Latch journals are for personal use only unless otherwise stated.

Sharing files, reselling, or redistributing content violates our Intellectual Property Policy.

What if I lose my files?

Download links are provided after purchase, but long-term access is not guaranteed.

It’s your responsibility to:

  • Download your files promptly
  • Store them securely on your own device or cloud storage

If you need help shortly after purchase, reach out and I’ll assist where possible.

What if something genuinely isn’t working?

If you encounter a technical issue (broken link, corrupted file, missing content), contact support.

I’ll help resolve legitimate issues — this includes fixing errors, replacing files, or clarifying usage.

BETA TESTING & EARLY ACCESS

Do you offer beta testing or early access to products?

Yes — occasionally.

Beta testing and early access opportunities are:

  • Limited
  • Optional
  • Offered at my discretion
  • Not available for every product

These opportunities help refine products before public release.

What does beta testing include?

Beta testers may receive:

  • Early access to unfinished or in-progress products
  • Discounted or complimentary access (varies by test)
  • The opportunity to share feedback

Beta versions are works in progress and may change significantly before release.

Does being a beta tester guarantee future access or discounts?

No. Participation in beta testing:

  • Does not guarantee future free products
  • Does not guarantee discounts or early access later
  • Does not guarantee continued involvement

Each beta test is treated as a separate opportunity.

Will my feedback be implemented?

Feedback is valued, but implementation is not guaranteed.

All final decisions regarding design, content, pricing, and release are made by Leaf & Latch.

Can beta testers share what they’re testing?

No, Unless explicitly stated otherwise, beta materials are not intended for public sharing.

This includes:

  • Screenshots
  • Files
  • Early-access content
  • Unreleased features

Sharing beta materials may result in removal from the program.

Where can I read the full beta testing terms?

Full details are outlined in the Beta Tester Program Disclosure, which explains participation expectations, confidentiality, and feedback use.

SUMMIT JOURNALS & CUSTOM WORK

What are Digital Summit Journals?

Digital Summit Journals are custom, event-based digital journals created for online summits, workshops, retreats, or multi-day learning experiences.

They’re designed to support:

  • Session notes
  • Speaker reflections
  • Prompted integration
  • Participant engagement

Summit Journals are not retail products and are not sold as individual downloads to customers.

Can I purchase a Summit Journal as a customer?

No. Summit Journals are created for event hosts, not for individual retail purchase.

If you’ve attended a summit and received a journal, access is provided by the event host — not sold separately by Leaf & Latch.

Do you offer custom Summit Journals?

Yes — by inquiry only.

Custom Summit Journals are available on a limited basis and are tailored to the specific needs of an event. Scope, pricing, and timelines vary depending on the project.

Details are discussed during the inquiry and proposal process.

What customization options are available?

Customization may include:

  • Event branding
  • Session layouts
  • Prompt styles
  • Page structure
  • Licensing considerations

Customization level impacts pricing and availability.

Are Summit Journals the same as collaboration journals?

No.

Collaboration journals are co-created with partners and may be:

  • Limited edition
  • Time-bound
  • Available only during specific launches
  • Retired or vaulted after release

They are not guaranteed to be restocked or updated.

Can I request a collaboration or custom journal?

Possibly.

Collaboration and custom journal requests are reviewed selectively based on:

  • Alignment
  • Capacity
  • Scope
  • Timing

Submitting an inquiry does not guarantee acceptance.

REWARDS, SUPPORT & POLICIES

Do you offer a rewards program?

Yes. Leaf & Latch offers a rewards program where eligible purchases and actions may earn store credit or rewards.

Rewards:

  • Have no cash value
  • May expire
  • Are subject to program terms
  • Cannot be transferred

Full details are available in the Rewards Program Terms.

Do you use affiliate links or partnerships?

Occasionally, yes.

If I share affiliate or referral links, they’re disclosed clearly, and using them never increases your cost. I only recommend tools or partners I genuinely believe align with the Leaf & Latch experience.

Do you offer refunds?

Because Leaf & Latch products are digital downloads, all digital sales are final, as outlined in the Return & Refund Policy.

If you experience a genuine technical issue (broken file, missing content, corrupted download), I’m happy to help resolve it.

How can I contact support?

If you need help, have questions, or want clarification before purchasing, you can reach out directly:

Email: leafandlatch.studio@gmail.com

Response time: 1–3 business days (excluding weekends and major holidays)

I do my best to respond thoughtfully and fairly.

Where can I find your policies and legal information?

All policies, disclosures, and legal statements live in the Legal Hub.

That includes:

If something matters to you, it’s probably documented there.

What if I still have a question after reading this FAQ?

That’s okay.

This FAQ is here to clarify how Leaf & Latch works — not replace human support. If something still feels unclear, reach out before purchasing and I’ll help you figure out whether a product is the right fit.

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