Return & Refund Policy

Last updated: January 1, 2026

At Leaf & Latch, we want you to feel confident in every purchase — whether it’s a digital download or a physical product. Below are the conditions under which refunds or replacements may be offered.

Digital Products — Final Sale

Because most of our products are instant digital downloads, all sales of digital items are final. This includes (but is not limited to):

  • Digital journals & notebooks
  • Printable inserts
  • Sticker packs
  • Kindle case inserts
  • Digital freebies or bonus content

Once a file is downloaded or delivered, it cannot be returned — so we generally do not offer refunds, cancellations, or exchanges for digital products.

Exceptions (We’re Reasonable)

A refund or replacement may be provided if one of the following applies:

  • You received a corrupted or unreadable file
  • We sent the wrong product by mistake
  • You are unable to access your files due to a technical error not caused by user action

To request help, please email us within 7 days of purchase at leafandlatch.studio@gmail.com. Include:

  • Your order number
  • A brief description of the issue
  • Helpful screenshots, if available

Approved refunds will be issued to the original payment method within 7–14 business days.

EU/UK & International Buyers

For customers in the EU, UK, or other regions with cooling-off rights, you acknowledge and agree that by downloading digital content you lose any right of withdrawal from the contract.

Physical Products — Refunds & Replacements

If your order includes physical products (like vinyl stickers, magnets, or Printify-fulfilled items) and something’s wrong:

Please contact us within 10 days of delivery and provide:

  • Your order number
  • Clear photos of the issue

We will offer a refund or replacement for items that:

  • Arrived damaged
  • Are misprinted
  • Are materially different from the description

Because physical products are produced via Printify, their guidelines may also apply; we’ll work with them to resolve issues quickly.

What We Do Not Refund

Refunds or replacements are not provided for:

  • Buyer’s remorse (change of mind)
  • Requests after the 7-day (digital) or 10-day (physical) window
  • Lost packages due to incorrect shipping addresses
  • User error on editable/customizable files
  • Minor print variances due to personal printer settings

Questions or Clarifications

We’re a small, thoughtful brand that values clear communication. If you’re unsure about a product before buying, feel free to reach out — we’re happy to help guide you toward the best fit.

Email: leafandlatch.studio@gmail.com

We typically respond within 1–2 business days (excluding weekends and major holidays).

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