Privacy Policy

Last updated: May 14, 2025

At Leaf & Latch, we care deeply about transparency—whether we’re sharing planner tips or how we handle your data. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. Spoiler: we never sell your info to shady third parties (ick).

By using our website or placing an order, you agree to the terms outlined below.

What We Collect (and Why)

We collect only the information necessary to run our shop, process your orders, and create a better experience for you. This may include:

Contact Information:

  • Name
  • Email Address
  • Billing and Shipping Address
  • Phone Number (if provided)

Order & Account Details:

  • Products you've purchased
  • Download history
  • Payment Confirmation (we do not store card info)
  • Loyalty rewards and gift card use (if applicable)

Browsing Data:

We may automatically collect anonymized technical data when you visit our site, such as:

  • IP address
  • Device Type
  • Browser
  • Pages visited
  • Time spent on site

This helps us improve the site and understand what our fellow plant people are loving.

How We Use Your Info

We use your data to:

  • Fulfill and deliver your orders
  • Send order and delivery confirmations
  • Provide customer support
  • Manage your account (if you create one)
  • Send marketing emails if you opt in
  • Analyze site usage to make our website better

We may use Shopify, Stripe, PayPal, Klaviyo, Printify, and other trusted tools to support our services. Each of those platforms also complies with relevant data privacy laws.

Cookies (Not the Tasty Kind)

Our website uses cookies to:

  • Keep your cart intact
  • Remember your preferences
  • Help us analyze site traffic

You can disable cookies in your browser at any time, though some features may not function properly without them.

More info here: Cookie Policy

GDPR & CCPA Rights

If you’re located in the EU or California, you have the legal right to:

  • Access your personal data
  • Correct any inaccurate info
  • Request deletion of your data
  • Opt out of marketing or data sharing
  • File a complaint with your data protection authority

To make a request, email us at leafandlatch.studio@gmail.com. We’ll respond within 30 days, but usually way sooner.

How We Protect Your Info

We use secure third-party platforms (like Shopify and PayPal) that encrypt your payment and personal data. Leaf & Latch does not store or see your full credit card details.

Your account password (if created) is encrypted, and we strongly recommend not sharing login info with anyone—not even your favorite plant.

Marketing Emails

You’ll only hear from us if:

  • You opt in via the website or checkout
  • You download a freebie and agree to join our list
  • You're part of Rooted Rewards or another sign-up

You can unsubscribe anytime - no hard feelings.

We Never Sell Your Info

We don’t—and never will—sell your data to third parties. That’s just gross.

We’re Here to Help—Then Get You Back to the Fun

If your questions are still leafing around in your head, we’ve got you. Our inbox is always open, and we’re happy to help with anything from refunds to planner picks.

But if everything’s clear and you’re feeling ready—let’s get you back to where the real magic grows: digital planners, juicy stickers, and plant-powered joy.

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