Payment Terms & Conditions

Last Updated: January 1, 2026

By placing an order with Leaf & Latch, you agree to the following payment terms regarding pricing, payment processing, authorization, and billing.

Accepted Payment Methods

We accept all major credit and debit cards and secure electronic payments through our trusted third-party processors. Available payment methods are displayed at checkout.

Payment Authorization & Order Processing

Your order will not be processed until payment is successfully authorized and received. Authorization occurs when your payment method has confirmed available funds and fraud checks have cleared.

If a payment is declined, flagged, or otherwise not authorized, we may:

  • Cancel the order
  • Request an alternate form of payment
  • Contact you to resolve the issue

Security & Third-Party Processors

Leaf & Latch uses industry-standard security tools and trusted third-party payment processors (e.g., Shopify Payments, Stripe, PayPal). These processors handle your payment information securely and in accordance with applicable privacy laws.

While we strive to protect your payment data, no online payment system is 100% secure. By completing a purchase, you acknowledge and accept this.

Payment Currency

All prices are displayed in your selected currency. Final charges may vary slightly depending on your payment provider’s exchange rate if currency conversion occurs.

You are responsible for any additional fees your provider may charge for international or cross-border transactions.

Chargebacks, Disputes & Reversals

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue, your order may be delayed, canceled, or reversed at our discretion.

We reserve the right to suspend, revoke, or cancel orders where a chargeback has been initiated without prior communication.

Refunds & Reversals

If a refund or reversal is approved in accordance with our Return & Refund Policy, the refund will be credited to the original payment method.

Refund processing times may vary by payment provider and financial institution.

Fraud Prevention

To help protect our customers and our business, we may use fraud detection tools and internal review processes. If we detect irregular activity related to your order, we may:

  • Hold the order for review
  • Request additional information
  • Cancel the order

We will notify you if additional verification is required.

Billing Questions

If you have questions or concerns about charges, payment processing, or declined payments, you can contact us at:

Email: leafandlatch.studio@gmail.com

Please include your order number and any relevant transaction details in your message.

We’re Here to Help—Then Get You Back to the Fun

If your questions are still leafing around in your head, we’ve got you. Our inbox is always open, and we’re happy to help with anything from refunds to planner picks.

But if everything’s clear and you’re feeling ready—let’s get you back to where the real magic grows: digital planners, juicy stickers, and plant-powered joy.

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