Security Policy

Last updated: May 14, 2025

At Leaf & Latch, protecting your personal information is just as important to us as watering our favorite monstera. This Security Policy explains how we keep your data safe while you shop, download, and earn leafy rewards on our website.

Secure Checkout & Transactions

All transactions on our site are processed through PCI-DSS compliant platforms like:

  • Shopify Payments
  • Stripe
  • PayPal
  • Google Pay
  • Apple Pay

Each payment method uses SSL encryption and industry-standard security protocols to protect your financial and personal information. Leaf & Latch never stores or has access to your full credit or debit card number.

Account & Login Security

If you create a customer account with us, your password is encrypted and stored securely via Shopify. We strongly recommend using a unique, strong password—and never sharing it (even with your favorite plant pal).

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Logging out after using public or shared devices
  • Letting us know right away if you suspect unauthorized access

Platform Protection

Our site is hosted on Shopify’s secure e-commerce platform, which includes:

  • 256-bit SSL encryption across all pages
  • Regular security updates and patching
  • Continuous server monitoring and threat detection
  • Tier-1 data center infrastructure

We also work with third-party apps like Printify, Smile.io, Wishlist Plus, and Google Analytics, which follow their own strict security protocols.

Internal Access Controls

Only Leaf & Latch’s internal team (that’s us!) has access to customer data—strictly for order fulfillment, support, and shop maintenance purposes. We limit access to essential tools and enforce login protections for all admin accounts.

What We Don’t Do

  • We never store full payment card numbers
  • We don't sell or rent your information
  • We don’t request sensitive data through email or direct messages—if you ever receive a sketchy message claiming to be from us, forward it to leafandlatch.studio@gmail.com ASAP

What If Something Goes Wrong?

While no digital system is 100% breach-proof, we have protocols in place to detect and respond to security threats quickly. In the rare case of a data breach that may affect you, we’ll notify you via email within a reasonable timeframe and explain your next steps.

We’re Here to Help—Then Get You Back to the Fun

If your questions are still leafing around in your head, we’ve got you. Our inbox is always open, and we’re happy to help with anything from refunds to planner picks.

But if everything’s clear and you’re feeling ready—let’s get you back to where the real magic grows: digital planners, juicy stickers, and plant-powered joy.

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